Customer Service

Terms and Conditions of Service

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.



Contact Us
Privacy
How can I place an order?

Order Status
Sales Tax
Shipping Information



Contact Us

By Mail:
Organic Stores, Inc.
631 Jean St.
Greensburg, PA 15601

By Email:
Please feel free to email us with your questions. Our customer service department will be pleased to help you in any way they can. Most inquiries are answered within 1 business day.
customercare@organic-stores.com

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Privacy

We respect your privacy:
Organic Stores, Inc. respects your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, or disclosed! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to contact us. More about our privacy policy.

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How can I place an order?

Website:
We accept all Major Credit Cards. Please place all orders online through our secure website.

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Order Status

To check on the status of your order please email us at customercare@organic-stores.com

Our Customer Service department will be glad to look into your questions or concerns regarding the status of your order.

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Sales Tax

We do not charge sales tax on any orders except for shipments to the state of Pennsylvania. Shipments made to the state of Pennsylvania will incur a 6% sales tax. Pennsylvania does not charge sales tax on food or clothing items, all other items such as toys, furniture, etc., are considered taxable in the state of Pennsylvania.

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Canceling/Changing Orders

Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges.

*Please note: Substitution may occur according to availability.

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Perishables

In order to ensure that perishables arrive to your door in good condition, you must choose Next Day Air for your shipping method. We cannot guarantee the condition of these perishable items if you do not choose Next Day Air for your shipping method. We will only ship out perishables Monday through Wednesday regardless of shipping method. Please note:

  • Next Day Air orders containing perishables placed on Fridays will not ship until the following Monday.

If you choose to ship a different method other than Next Day Air, Organic Stores, Inc. will not be held accountable for the condition your products arrive to your door, nor will Organic Stores, Inc. authorize any reshipping, replacements, or credits.

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Shipping Rules

Proof read your order carefully. Shipping information cannot be changed once you submit your order. Our orders are processed very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.

If your address is invalid and any correction needs to be made by Organic Stores, Inc. or any of our carriers, you can be charged an additional fee of $12.50 per package for ground or economy service and $15.00 per package for any express shipping service.

Shipping Times

Most orders process and ship within 7 business days of order placement. Deadline for orders requiring UPS Next Day or 3 Day Select delivery is 10:00 AM EST (Eastern Standard Time) for items in stock. Orders placed after 10:00 AM will ship by the end of the next business day for items in stock. UPS Next Day or 3 Day Select orders placed on a Friday after 10:00 AM EST will ship the following Monday. At this time we only ship to the contingent 48 US states. We apologize for any inconvenience.

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Undeliverable & Refused Packages

If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but not limited to extra shipping charges. Please proof read your order before finalizing.

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Refund & Return Policy

ALL RETURNED ITEMS MUST BE RECEIVED BY ORGANIC STORES, INC. WITHIN 14 DAYS OF YOUR RECEIPT, IN UN-USED, NEW CONDITION, WITH TAGS STILL ATTACHED REGARDLESS OF REASON FOR RETURN. WASHING OR DEFACING ANY ITEM PURCHASED FROM ORGANIC STORES, INC. AUTOMATICALLY CONSTITUTES THE PRODUCT NON-REFUNDABLE NON-RETURNABLE. WE CANNOT OFFER CREDIT OR EXCHANGES FOR ANY ITEMS LOST OR DAMAGED DURING RETURN SHIPPING. IT IS ADVISABLE TO INSURE RETURNS, AS DAMAGE OR LOSS OF PACKAGE CAN AND DOES OCCUR.

DEFECTS: Defective items must be reported and received at our facility within 14 days of receipt. Organic Stores, Inc. will exchange the defective item(s) if reported and received within 14 days. Some items may have a natural flaw which is not considered a defect. Organic Stores, Inc. will not be liable for defective items NOT reported and received within the 14 day policy.

Perishables are NOT returnable.

Returned goods that are received at our facility in un-used, un-washed, new condition, with tags still attached (clothing) within 14 days of receipt will be credited the full amount of the goods value, minus a 20% restocking fee and any other additional shipping charges.

*PLEASE NOTE: DEPENDING ON MANUFACTURER, SOME ITEMS WILL INCUR A 20% RESTOCKING FEE.

If you need to return something, please send an email to: customercare@organic-stores.com for your authorization code. Please note that shipping charges are not refundable.

THOUGH WE MAKE EVERY EFFORT TO PROCESS RETURNS IMMEDIATELY UPON RECEIPT, PLEASE DO NOT SEND YOUR RETURN WITHOUT A PRIOR EMAIL AUTHORIZATION CODE. WITHOUT YOUR AUTHORIZATION CODE YOUR RETURN MAY NOT BE RECEIVED AND PROCESSED IN A TIMELY MANNER RESULTING IN THE PURCHASE BEING NON-REFUNDABLE.

Return Shipping Address:

Organic Stores, Inc.
ATTENTION RETURNS
631 Jean St.
Greensburg, PA 15601

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Typographical Errors

In the event that a Grand Central Gift Baskets product is mistakenly listed at an incorrect price, Grand Central Gift Baskets reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Grand Central Gift Baskets reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Grand Central Gift Baskets shall issue a credit to your credit card account in the amount of the incorrect price.

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IMPORTANT INFORMATION

Copyright Information

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Grand Central Gift Baskets and its parent company, Organic Stores, Inc. The collective work includes works that are licensed to www.grandcentralbaskets.com. Copyright 2012, Organic Stores, Inc. All Rights Reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.grandcentralbaskets.com or purchasing www.grandcentralbaskets.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.ORGANIC-STORES.COM or to purchase www.ORGANIC-STORES.COM products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.ORGANIC-STORES.COM. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of www.grandcentralbaskets.com used in the site are trademarks or registered trademarks of Organic Stores, Inc.

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Thanks for shopping Grand Central Gift Baskets!